Mount Sinai Brooklyn launches the FastER Observe program within the emergency room
Mount Sinai Brooklyn has launched a FastER-Track program in its Emergency Room (ED) that expedites patient care, especially those with non-urgent medical needs. This new system separates patients based on the severity of their condition, reducing waiting times and getting faster results from on-site diagnostic tests.
“This model accelerates care for all patients and enables our providers to pay equal attention to the sickest patients who need complex testing and those with common conditions who may only require an examination and prescription,” said Dr. Scott Lorin, President of Mount Sinai Brooklyn.
During a pilot of FastER Track in the ED of Mount Sinai Brooklyn, the time to the arrival of the first provider was reduced by more than half to less than 10 minutes. The length of stay was reduced by about 11.5 minutes in patients with non-urgent illnesses. and processing times for walk-in patients have been reduced.
FastER Track enables patients to see a provider for assessment within minutes of their arrival. For example, patients with minor complaints such as sore throats, urinary tract infections or rashes are sorted in the system and treated quickly. These patients are generally healthier and can be diagnosed through a physical test or a point-of-care test. If further diagnosis is required, e.g. B. X-ray or laboratory tests, these are forwarded to areas of the ED where these tests are carried out. The previous model focused treatment efforts on the most serious cases before redirecting resources to patients with poor visual acuity disorders.
“This is important to our community hospital. This structural triage provides the appropriate path for patients who receive exceptional care and want to be discharged as soon as possible,” said Dr. Deborah Dean, emergency room director at Mount Sinai Brooklyn.
“When further care is required, patients have access to world-class specialists in our hospital, including surgeons, oncologists and cardiologists, and doctors across the healthcare system,” said Dr. Peter Shearer, Chief Medical Officer at Mount Sinai Brooklyn.
FastER Trask has also been shown to improve patient satisfaction. In a recent survey, patients tested via FastER Track responded positively to their experience in ED:
“Best service ever. I will go there forever if I need care.”
“The care was exceptional. The receptionist was Diana and my nurse was Lilibeth. I was seen immediately and treated with care and compassion. The entire team was amazing. Thank you!”
“I didn’t have to wait to be seen. Patient care took precedence over finance.”
“First time ED visit. The staff were very attentive and worked hard to show the importance of providing me with the care and testing I needed. The diagnosis and treatment were explained in detail.”
For more information on FastER Track on Mount Sinai Brooklyn, visit.
About the Mount Sinai Health System
The Mount Sinai Health System is New York’s largest integrated delivery system and comprises eight hospitals, a leading medical school and a large network of outpatient practices in the greater New York area. Mount Sinai’s vision is to achieve the safest care, highest quality, highest satisfaction, best access, and best value of any healthcare system in the nation. The health system includes around 7,480 general practitioners and specialists; 11 joint venture outpatient surgery centers; 410+ outpatient practices in five boroughs of New York City, Westchester, Long Island, and Florida; and 31 affiliated community health centers. The Icahn School of Medicine is one of three medical schools that have been recognized by several indicators: the “Best Medical Schools” by US News & World Report in the top 20, aligned with the “Honor Roll” Hospital by US News & World Report, No. 12 in the nation for funding from National Institutes of Health and among the top 10 most innovative research organizations as ranked by Nature magazine on its Nature Innovation Index. This reflects a particular level of excellence in education, clinical practice and research. Mount Sinai Hospital is ranked 14th on the US News & World Report “Honor List” of Best US Hospitals. It is one of the top 20 hospitals in the country in cardiology / cardiac surgery, diabetes / endocrinology, gastroenterology / GI surgery, geriatrics, gynecology, nephrology, neurology / neurosurgery and orthopedics in the 2019-2020 edition. US News & World Report also ranks Kravis Children’s Hospital on Mount Sinai in five out of ten pediatric specialties nationwide. The Mount Sinai Eye and Ear Clinic in New York ranks 12th nationwide for ophthalmology, Mount Sinai St. Lukes and Mount Sinai West nationally ranked 23rd for nephrology and 25th for diabetes / endocrinology and Mount Sinai South Nassau ranks 35th for Urology. Mount Sinai Beth Israel, Mount Sinai St. Luke’s, Mount Sinai West and Mount Sinai South Nassau are classified regionally.
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